IT Support Kingston upon Thames | Business & Home

Support available in this area

Kingston coverage includes Norbiton, New Malden and Surbiton, principally KT1, KT2, KT3, KT5 and KT6. Tell us the postcode, equipment and access requirements when enquiring. Remote help is available for suitable issues; on-site work is discussed and agreed in advance. These are service areas, not branch addresses.

Choose the right next step for computers and networks

✓A computer slowing down or failing: provide its model, age if known, symptoms and any previous troubleshooting. A recommendation should reflect the cause, not simply the device’s age.

✓Files or applications that no longer work: explain whether the issue affects Windows, Microsoft 365, local files or shared storage, and whether other users can still work.

✓Wi-Fi and connected devices: identify which computers or devices lose access and whether a wired connection works. This helps separate coverage problems from broadband or account faults.

✓New equipment for a home office or team: discuss what applications, files and account access must be available before replacing or upgrading a device.

Assess, agree and check the proposed work

✓For a repair or upgrade, start with the symptoms and intended use. We assess the options, explain the proposed work and agree any parts before ordering.

✓For a move to another computer, identify account access, software, files and backup responsibilities first. Confirm what the work includes before proceeding.

✓For a network problem, provide the premises and supplier details. On-site requirements and any broadband or cabling dependencies are agreed during assessment.

✓For a business, decide whether the need is a single fault, a planned change or recurring support. Managed arrangements are quoted for the agreed users, devices and responsibilities.

FAQ

Do you cover Surbiton, New Malden and Norbiton?

Yes. Kingston coverage includes Surbiton, New Malden and Norbiton, across the stated KT postcode districts. Contact us with the location and issue to discuss remote help or visit availability.

Do you help home users as well as Kingston businesses?

Yes. We assess support requests from businesses, home offices and home users. Work on an employer-managed computer needs agreed access and responsibility with the organisation managing it.

Can you advise whether to repair or replace a computer?

Yes. We consider the symptoms, condition and intended use before recommending troubleshooting, repair, upgrade or replacement options. Any parts and the work required are agreed first.

How much is IT support in Kingston upon Thames?

Published standard rates are £79/hour for business support and £49/hour for home support. Managed IT starts from £199/month for an agreed support scope. Parts, premium services and out-of-hours work may cost extra. Confirm the assessment, work and applicable costs before booking.

What should I prepare before asking for computer help?

Include the device model, symptoms, error messages, postcode and anything already tried. Explain which files or applications matter to you and whether backups exist. Do not send passwords through the contact form.

Related guidance and support

Questions to discuss before support begins

What do you need the computer to run, and which files must remain accessible?
Are files backed up and account sign-in details available to you?
Does the problem affect one device or the wider network?

IT Support in Kingston upon Thames