IT Support Purley | Remote & On-site

Support available in this area

Our Purley service area includes Kenley, Coulsdon and Sanderstead, covering CR8, CR5 and neighbouring CR2 districts. Describe the problem and give us your location so we can discuss remote support or on-site availability. A service-area listing does not mean there is a walk-in shop: contact us before arranging a visit.

Practical help for Purley homes and small teams

✓Working from home: explain whether your difficulty involves the computer, Wi-Fi, internet connection or access to work applications, so the right system can be investigated.

✓A slow or unreliable laptop: share its model, symptoms and any error messages. We assess troubleshooting, repair or upgrade options before agreeing work and any parts.

✓Microsoft 365 access and files: get help with Outlook, Teams, SharePoint, OneDrive and user accounts, including access changes when someone joins or leaves.

✓Safer accounts and devices: discuss multifactor authentication, Microsoft Entra ID or Intune requirements and the security responsibilities that apply to your setup.

Arrange the right support for your setup

✓For home users, describe the device and what you need it to do. We explain the assessment and proposed work in plain English before proceeding.

✓For a home office, confirm who manages your work account or device. We agree access and responsibilities before making changes to business-managed systems.

✓For a small team, explain the number of users, devices and current problems. Choose ad-hoc help or a managed arrangement with clearly quoted support scope.

✓For an on-site repair, we assess symptoms and likely parts before the visit. Parts must be paid for before ordering; completing work in one visit depends on the fault and parts needed.

Prices and support availability

Home support: £49/hour
Business support: £79/hour
Managed IT: From £199/month

Managed support is quoted for the agreed users, devices, services and support allowance. Larger or more complex environments need a bespoke quotation. Parts and out-of-hours work can cost extra. View pricing and support arrangements.

When you can request help

Standard business hours are Monday–Friday, 9am–5pm. Our initial response target is within 2 hours during those hours, not a guarantee or a resolution deadline. Managed customers receive priority. Same-day help depends on capacity, the issue and any parts required.

Out-of-hours support may be available by arrangement, Monday–Friday, 5pm–midnight, at a higher rate. Confirm availability and pricing before booking.

Useful guidance for your home office or small team

Use these practical guides to describe the issue and compare your options before agreeing work. They complement an assessment of your own device or business setup.

Who you are dealing with

Techno Life Ltd is an independent UK IT support company serving Croydon and South London, backed by over 10 years of professional IT experience. Support includes Microsoft 365, Windows, networking and cybersecurity, with clear scope and responsibilities.

Our experience and support approach · Customer feedback on Google

FAQ

Do you cover Purley, Kenley and Coulsdon?

Yes. On-site support covers Purley, Kenley, Coulsdon and nearby Sanderstead, subject to availability. Remote support can be used for suitable account, software and Microsoft 365 issues.

How much does IT support in Purley cost?

Published standard rates are £49/hour for home support and £79/hour for business support. Managed IT starts from £199/month with a quotation for the agreed environment. Parts and premium or out-of-hours support may cost extra; confirm the scope and pricing before work begins.

Can you help with a home computer or home office?

Yes. We support home users and home offices with computer troubleshooting, Windows, Wi-Fi and suitable remote assistance. For a work-managed device, access and responsibilities must be agreed with the organisation that manages it.

Do you have a walk-in repair shop in Purley?

Support is arranged directly with Techno Life. Contact us first to discuss remote help or an on-site visit; this service-area page is not a walk-in shop address.

Can you help secure Microsoft 365 accounts?

Yes. We can discuss user access, multifactor authentication and Microsoft 365 administration, with any Entra ID or Intune work agreed for your environment. Your business retains ownership of its Microsoft 365 subscription.

Is same-day support available in Purley?

Same-day remote support or an on-site visit may be available depending on capacity, location, the issue and any parts needed. Our initial response target is within 2 hours during Monday–Friday, 9am–5pm; this is not a guaranteed response or resolution time.

IT Support in Purley